There could be no better place to gain experience in the hospitality industry than a tourist destination like Niagara Falls. At Niagara College, students have an opportunity to be a part of it all, gaining real-world experience at leading establishments that welcome guests from across the globe.
Meet a Bachelor of Business Administration (Hospitality) student Ashley Moccia who is completing her co-op placement in the heart of the action, at the popular Marriot Hotel. At the front desk, Ashley puts her skills to work, assisting hotel guests with everything from check-ins and check-outs, to customer complaints, to booking restaurant and tour reservations.
Hear what front desk manager Alwyn Almeida has to say about the experience students gain through their co-op placements, how learning to deal with customers face-to-face is essential in this highly demanding industry, and how students represent the “future of the business.”